Recharm Privacy Policy

Protecting your private information is our priority. This Statement of Privacy applies to Recharm.com ("Recharm") and governs data collection and usage. The Recharm platform and other services (the "Services") provided by Recharm, Inc. are designed to facilitate video asset management and creation. We need to process your personal information to run our business and provide you with the Services. By accepting our Terms of Use, you are confirming that you have read and understand this policy including how and why we use your information. If you don’t want us to collect or process your personal information in the ways described in this policy, you shouldn’t use the Services. By using the Services, you consent to the data practices described in this statement.

By using the Services, you acknowledge that Recharm will use your information in the United States and any other country where Recharm operates. Please be aware that the privacy laws and standards in certain countries, including the rights of authorities to access your personal information, may differ from those that apply in the country in which you reside. We will transfer personal information only to these countries to which we are permitted by law to transfer personal information, and we will take steps to ensure that your personal information continues to enjoy appropriate protections. Please read on to learn more about how we protect personal information that’s transferred outside of Europe.

Collection of your Personal Information

Recharm may collect and store personal information, such as your name and email address. If you purchase Recharm’s products and services, billing and credit card information may be necessary in order for us to provide a particular service. We may gather additional personal or non-personal information that you may provide to us in the future. Information about your computer hardware and software may be automatically collected by Recharm. This information can include: your IP address, browser type, domain names, access times and referring website addresses. We may combine this information from your browser or your mobile device with other information that we or our partners collect about you, including across devices. This information is used to prevent fraud and to keep the Services secure, operate the services, to maintain quality of the service, and to provide general statistics regarding use of the Recharm website. Recharm encourages you to review the privacy statements of third party websites that may be linked to Recharm or which use the Recharm Service so that you can understand how those websites collect, use and share your information. You agree not to use the Recharm Service to collect sensitive personal data. Recharm is not responsible for the privacy statements or other content of third party websites and disclaims any liability for the third party collection of sensitive personal data using the Recharm Service.

Use of your Personal Information

Use of your Personal Information Recharm collects, stores and uses your personal information to operate the Service and deliver the services you have requested. Recharm may also use your personally identifiable information to inform you of other products or services available from Recharm and its affiliates. Recharm may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered. Recharm does not sell, rent or lease its customer lists to third parties. Recharm may share data with trusted partners to help perform research and statistical analysis, to facilitate email communications or to provide customer support. All such third parties are prohibited from using your personal information except to provide these services to Recharm, and they are required to maintain the confidentiality of your information. Recharm may keep track of the websites and pages our users visit within Recharm, in order to determine what Recharm services are the most popular. This data may also be used to deliver customized content and advertising within Recharm to customers whose behavior indicates that they are interested in a particular subject area. Recharm will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Recharm or the site; (b) protect and defend the rights or property of Recharm; and, (c) act under exigent circumstances to protect the personal safety of users of Recharm, or the public.

Choice and Control

Depending on your location, you may also have certain additional rights with respect to your information, such as: (i) data access and portability (including the right to obtain a copy of your personal data you provided to Recharm, via your settings); (ii) data correction (including the ability to update your personal data); (iii) data deletion (including the right to have Recharm delete your personal information, except information we are required to retain, by contacting us); and (iv) withdrawal of consent or objection to processing (including, in limited circumstances, the right to ask Recharm to stop processing your personal data, with some exceptions, by contacting us).

Use of Cookies

Use of Cookies The Recharm website may use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Recharm pages, or register with Recharm site or services, a cookie helps Recharm to recall your specific information on subsequent visits. When you return to the same Recharm website, the information you previously provided can be retrieved, so you can easily use the Recharm features that you customized. You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Recharm services or websites you visit.

Information Uses, Sharing, and Disclosure

When you access or use the Services, we collect, use, share, and otherwise process your personal information as described in this policy. We rely on a number of legal bases to use your information in these ways. These legal bases include where:

• necessary to perform the contractual obligations in our Terms of Use and in order to provide the Services to you;
• you have consented to the processing, which you can revoke at any time;
• necessary to comply with a legal obligation, a court order, or to exercise or defend legal claims;
• necessary for the purposes of our or a third party’s legitimate interests, such as those of visitors, members, or partners;
• you have expressly made the information public;
• necessary in the public interest; and
• occasionally necessary to protect your vital interests, or those of others.

Note that we principally rely on consent (i) to send marketing messages, (ii) for third-party data sharing related to advertising, and, to the extent applicable, (iii) for the use of location data for advertising purposes. Where we process your information on the basis of legitimate interests, we do so as follows:

Providing and improving our Services: We may use your information to improve and customize our Services, including sharing of your information for such purposes, and we do so as it is necessary to pursue our legitimate interests of improving our Services for our users. This is also necessary to enable us to pursue our legitimate interests in understanding how our Services are being used, and to explore and unlock ways to develop and grow our business. It is also necessary to allow us to pursue our legitimate interests in improving our Services, efficiency, interest in Services for users and obtaining insights into usage patterns of our Services.

Keeping our Services safe and secure: We may also use your information for safety and security purposes, including sharing of your information for such purposes, and we do so because it is necessary to pursue our legitimate interests in ensuring the security of our Services, including enhancing protection of our community against spam, harassment, intellectual property infringement, crime, and security risks of all kind.

We respect your privacy. We use your information to provide and improve the Services and our products, for billing and payments, for identification and authentication, for targeted online and offline marketing including through tools like Facebook Custom Audience and Google Customer Match, to contact members or interested parties, and for general research and aggregate reporting. For example, in accordance with our existing case resolution process, we may use information you provide to resolve disputes with Recharm or other members. We may learn the sorts of products that you’re interested in from your browsing and purchasing behavior on (and off) the Site or Apps and suggest potential purchases as a result. As a core part of our Services, we have a legitimate interest in customizing your on-site experience to help you discover relevant information. As part of this, we may work with advertising partners such as Facebook or Google.

Legal and Safety: Recharm may also retain, preserve, or release your personal information to a third party in the following limited circumstances: in response to lawful requests by public authorities, including to meet legitimate national security or law enforcement requirements; to protect, establish, or exercise our legal rights or defend against legal claims, including to collect a debt; to comply with a subpoena, court order, legal process, or other legal requirement; or when we believe in good faith that such disclosure is reasonably necessary to comply with the law, prevent imminent physical harm or financial loss, or investigate, prevent, or take action regarding illegal activities, suspected fraud, threats to our property, or violations of Recharm’s Terms of Use. In these cases, our use of your information may be necessary for the purposes of our or a third party’s legitimate interest in keeping our Services secure, preventing harm or crime, enforcing or defending legal rights, or preventing damage. Such use may also be necessary to comply with a legal obligation, a court order, or to exercise or defend legal claims. It may also be necessary in the public interest (such as to prevent crime) or to protect vital interests (in rare cases where we may need to share information to prevent loss of life or personal injury).

If Recharm receives a lawful, verified request for a member’s records or information in one of the limited circumstances described in the previous paragraph, Recharm may disclose personal information, which may include, but may not be limited to, a user’s name, address, phone number, email address, and company name.

Affiliated Businesses: Recharm is affiliated with a variety of businesses and works closely with them for a variety of purposes, including assisting us to perform and improve the Services. These businesses may sell items or services to you through the Services or, with your consent, offer promotions (including email promotions) to you. Recharm may also provide services or sell products jointly with affiliated businesses, including providing information to such partners to allow them to more effectively market to you. When an affiliated business assists in facilitating your transaction, we may need to share information related to the transaction with that affiliated business in order to facilitate your transaction, and this forms part of the Services we provide in accordance with our Terms of Use. We rely on consent (which can be withdrawn at any time) to send marketing messages and for third-party sharing relating to advertising.

Aggregated Information: Recharm may share aggregated and de-personalized information, so that personal information is not revealed.

Service Providers: Recharm also needs to engage third-party companies and individuals (such as payment processors, research companies, and analytics and security providers) to help us operate, provide, and market the Services. These third parties have only limited access to your information, may use your information only to perform these tasks on our behalf, and are obligated to Recharm not to disclose or use your information for other purposes. Our engagement of service providers is often necessary for us to provide the Services to you, particularly where such companies play important roles like processing payments and shipments and helping us keep our Service operating and secure. In some other cases, these service providers aren’t strictly necessary for us to provide the Services, but help us make it better, like by helping us conduct research into how we could better serve our users. In these latter cases, we have a legitimate interest in working with service providers to make our Services better.

Business Reorganization: In some cases, Recharm may choose to buy or sell assets. Such transactions may be necessary and in our legitimate interests, particularly our interest in making decisions that enable our business to develop over the long term. In these types of transactions (such as a sale, merger, liquidation, receivership, or transfer of all or substantially all of Recharm’s assets), member information is typically one of the business assets that is transferred.

Necessary for the Performance of the Contract between Recharm and its Members

Recharm provides a voluntary service; you can choose whether or not you want to use the Services. However, if you want to use the Services, you need to agree to our Terms of Use, which set out the contract between Recharm and its members. As we operate in countries worldwide (including in the US) and use technical infrastructure in the US to deliver the Services to you, in accordance with the contract between us, we need to transfer your personal information to the US and to other jurisdictions as necessary to provide the Services. Simply put, we can’t provide you with the Services and perform our contract with you without moving your personal information around the world.

Security of your Personal Information

Recharm secures your personal information from unauthorized access, use, or disclosure. When sensitive personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Transport Layer Security (TLS) protocol.

Retention

Recharm will retain your information only for as long as is necessary for the purposes set out in this policy, for as long as your account is active, as described in this policy, or as needed to provide the Services to you. If you no longer want Recharm to use your information to provide the Services to you, you may close your account. Recharm will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your information to comply with applicable tax/revenue laws), resolve disputes, enforce our agreements, and as otherwise described in this policy. Please note that closing your account may not free up your email address for reuse on a new account. We also retain log files for internal analysis purposes. These log files are generally used for site safety and security, to improve site functionality, or we are legally obligated to retain them for longer time periods.

Children Under Thirteen

Recharm does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.

Withdrawing Consent

Where you have provided your consent, you have the right to withdraw your consent to our processing of your information and your use of the Services. For example, you can withdraw your consent to email marketing by using the unsubscribe link in such communications or by changing your account settings. You can choose to withdraw your consent to our processing of your information and your use of the Services at any time by closing your account through your account settings and then emailing partnerships@recharm.com to request that your personal information be deleted, except for information that we are required to retain. This deletion is permanent and your account cannot be reinstated.

Opt-Out & Unsubscribe

Recharm may send you messages about the Services or your activity. Some of these messages are required, service-related messages for members (such as transactional messages or legal notices). Other messages are not required, such as newsletters. We respect your privacy and give you an opportunity to opt-out of receiving marketing communications. Users may opt-out of receiving marketing communications from Recharm by clicking the “unsubscribe” link embedded within the communication you receive.

Changes to this Statement

Recharm will occasionally update this Statement of Privacy to reflect company and customer feedback. Recharm encourages you to periodically review this Statement to be informed of how Recharm is protecting your information.

Contact Information

Recharm welcomes your questions or comments regarding this Statement of Privacy. For inquiries or concerns regarding Recharm’s privacy practices, please contact Recharm at partnerships@recharm.com.